Return and Refund Policy

Due to the nature of our products, FDA regulations state we are unable to accept returns of any food, supplement, or health products. However, in the event your product is damaged or not delivered, please contact the Lavi MD Customer Service department at (844) 954-9300 or email us at support@lavimd.com.

IMPORTANT:
You must contact Customer Service before shipping or refusing any product.

In the event that you receive damaged or defective merchandise ordered through this site, you agree and acknowledge that your sole and exclusive remedy is replacement of the damaged or defective merchandise at no additional cost to you. To request a replacement, we must be notified immediately upon receipt of the damage or defect either through this website or through the Customer Service contact information provided on your invoice.

Upon notice to us, you must provide all necessary information relating to the defective merchandise or damage, including date of receipt, method of shipment, description of the defect or damage, when and how it occurred, and who was involved. You further understand and acknowledge that these are your only rights and remedies, and that you waive all other rights, remedies, or claims for damages.